Privacy Policy

Famous People...
We have supplied them with Splendid Traditional Items... but we won't say who they are. It is all part of our Privacy promise. So, famous or not, we will not give out or sell our mailing list or pass on any other personal information about our customers. We wouldn't like it. We do not think you would either.

So, we promise to protect your privacy when you deal with

If we have supplied wallpaper or other items for a prestigious project, we may ask permission to list it on our website.

Mail Ordering
When ordering by mail, by phone, fax or in person, we ask for basic contact information, such as name, address, phone numbers and email addresses so we can service and deliver your order. We also ask for a credit card number to apply to the purchase. We do not keep credit card numbers on file after the order has been delivered, and we will ask you for it again when you reorder.

For U.S. customers only: if you are ordering merchandise over $ 2,000. (US) in value we will ask you for your SSN or EIN numbers. These numbers are a requirement of US Customs and help to ensure a smooth delivery of your order. For orders between $ 200. and $ 2,000. (US) these numbers are recommended. Having these numbers will result in a speedier delivery through U.S. customs.

Web Site Statistics
We do check data from our site's data logs in order to improve the usefulness of our on-line catalogue for our visitors. This information consists of overall numbers of visitors viewing our on-line catalogue, and what people are searching for so we can improve our selection of "Splendid Items" for our customers.

The data also tells us (by percentage) how many people are finding us through search engines, and how many people are typing in our web-address directly, and whether people are using links from other sites. This information aids in planning advertising.

This information does not identify individual website visitors.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our privacy statement page.

Contact Information
If our customers have any questions or suggestions regarding our privacy policy, please contact:

Privacy Officer
2005 Oak Bay Avenue Victoria, BC
V8R 1E5 Canada
Telephone (250) 592-4916
Fax (250) 592-4999

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